GW4 and GW5 degraded performance

Incident Report for SIP US

Resolved

This incident has been resolved.
Posted Sep 02, 2026 - 12:21 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 02, 2026 - 11:20 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 02, 2026 - 10:37 EDT

Investigating

We are currently investigating degraded performance on GW4 and GW5, however, we are continuing to see calls complete.
Posted Sep 02, 2026 - 10:04 EDT
This incident affected: Voice (Inbound Voice, Outbound Voice).